Terms of Service
Last updated September 16, 2026
These terms cover your use of Jupley, including our website and text messaging service. By creating an account you agree to them.
The service
Jupley arranges recurring home services such as gardening, pool care, housekeeping, pest control, window cleaning, HVAC maintenance, and gutter cleaning at homes you register. You choose services, a frequency, and a time preference. We schedule visits and coordinate providers. Visits have a date and a morning, afternoon, or any-time preference rather than an exact arrival time.
Your account
- You must be at least 18 and provide accurate information, including a mobile number you control.
- You are responsible for the access notes you give us and for making the home available on service days.
- Keep your account secure. Anyone who can reply from your phone number can manage your services.
Billing
- You are charged per completed visit at the price shown when you added the service. Nothing is charged at signup.
- Charges go to the card on file through Stripe after each visit is completed. If a charge fails we will tell you and ask you to update your card.
- Skipped visits are not charged. Paused and cancelled services stop future visits and charges.
- Prices may change; we will tell you before a change applies to your services.
Changing or cancelling
You can skip a visit, pause or resume a service, change its frequency, or cancel at any time by texting us or using the website. Changes to a visit should be requested before the day of the visit.
Text messaging program
If you agree to receive texts, Jupley will send service-related messages to the mobile number you provide: a welcome message, visit reminders, completion and payment notices, confirmation questions about changes you request, and replies to your questions. Some replies are generated automatically; a person at Jupley can read the conversation and step in.
- Message frequency varies with your services and requests.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help or email support@jupley.com.
- Consent to receive texts is not a condition of purchase. Without texts, you can manage everything on the website.
- Carriers are not liable for delayed or undelivered messages.
See the SMS Program page for details and the Privacy Policy for how we handle your information.
Providers and liability
Visits are performed by service providers coordinated by Jupley. Tell us right away, by text or email, about any problem with a visit, including damage or a missed appointment, and a person will follow up. To the extent permitted by law, Jupley's liability for any claim related to the service is limited to the amount you paid for the visit in question.
Ending the agreement
You may close your account at any time. We may suspend or close accounts that misuse the service or fail to pay for completed visits.
Changes to these terms
We may update these terms. We will post changes here and update the date above, and tell you by text or email about changes that matter.